All work is driven by ideas. For us, ideas drive numerous rounds of amends, spreadsheets, all-agency meetings and the odd product launch on a spinning boat in The Thames.
However, the value of these ideas is massively underestimated – it’s rare that agencies are paid on an idea basis. The reason? Ideas are an intangible asset. As vital as they are to business relationships, ideas can’t be easily measured. This is a pity, because great ideas take time to perfect. That lightbulb moment that tells us when an idea is worth shaping, is only the beginning.
I often realise the irony of the best ideas – stunning, clear thoughts received with surprise and delight – being the ones that take hours and amendments galore. But shaping ideas is surely more of a craft than generating them – so why don’t we like to admit that we spend time on the process?
I recently presented an prescription campaign which has taken us a few weeks to get to the standard we wanted, and mentioning this effort felt like an embarrassment. It was really difficult to admit to the challenge of delivering huge – not ad-big, but big idea-big – ideas. OK, it wasn’t a straightforward brief. But more than that, I suppose we fear that “the process” makes our ideas less pure, less special.
The truth is, marketing doesn’t often deconstruct stuff into a single grain of truth. We more often assemble and dissemble things into a desirable outcome. We often collaborate with each other in doing so.
Let’s not be ashamed of that. Let’s admit to the hard work of it, and be especially proud when it has taken several minds to get it right. Without wanting to hang on like a dog with a de Bono, I must add that ideas are never owned by one department. As a great art director once said to me: “Everyone should have an idea, or be able to make mine much better”.
It turns out that it’s a lot easier to peel a banana if you start from the ‘wrong’ end.
You don’t even have to use your teeth.
Here’s the thing: I know this. I’ve tried it. It’s true.
I still peel a banana the hard way. It feels like the right thing to do.
Convincing my friends of this change has been much harder than I thought.
Because it doesn’t feel like the right thing to do, it’ll be a tough thing to teach.
In the healthcare comms business, there are LOTS of bananas … things that people do because of convention, tradition, or simply “that’s just the way things are done.” For example, why is it that we have spent most of our time in Rx focusing on understanding the prescriber and not the uncompliant patient? Why do ideas always have to be based on an a4 ad format.
The lesson for me is to consider everything we do. Are we making decisions because that’s just the way you’ve always done it? Or that’s the way all of our competitors are doing it? If so, you’re peeling the banana from the “right” end. Pick one of these things and, turn it around to see what happens.
We’re still a young outfit, and our first premises are unlikely to be our last. Thus we have furnished the place simply. One of the larger walls seems to cry out for dressing, however, and we often muse together about the artistic possibilities – something 3D, healthcare-inspired of course. Tim fancies a PVC nurse’s outfit encased in glass like a museum piece. Debbie would like to have installed a human skeleton with a single pink capsule suspended on fine wire inside the abdomen. Ian rebutted this idea because he said it would scare his kids (and anyway he wants a huge plasma screen and a wii).
But I’m the one who made the obvious connection with Damien Hirst. Don’t think diamond encrusted skulls – think Pharmacy restaurant, medicine cabinets, syringes and paracetamol tablets on canvas. Problem: Medicine Cabinet sold for £190,000….back in 1998.
I have no problem asking for things. So I got in touch with his agent suggesting a loan of a piece…
Dear Jas
Thank you for your e-mail but I am afraid that Damien doesn’t loan works for this sort of request.
However, best of luck with your business
Andry
It was worth a shot. Nice to receive a blessing from the art world anyway.
Now then, any artists out there who want a wall to play with?