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Mr. Potato head digital

This week has been spent consuming the digital outputs from Digipharm and the PM Society Digital Media Awards.

Most of the team have been at Digipharm, coming back with lessons, learnings and frustrations. I have been engrossed in reflective discussion and ploughing through slide shares.

Digipharm presented rather an interesting paradox. Almost all the speakers were advocates and users of social media – be that Twitter, blogs, Facebook or Slideshare. By it’s very nature, getting stuck into social media in the spheres and groups of interest to each of us gives us great transparency to the views of others with the same interests. As such, those people close to the social media outputs of the speakers over the last year will have already been familiar with much of what they had to say. It does beg the question – if you believe in the strength of social media, is it really appropriate to hold an offline conference to persuade of it’s power?

Fascinating too, that most of the presentations are compiled and repurposed blogs in a presentation format. Is it too much to hope for these digital specialists to understand that all channels require us to optimise our delivery and message to suit them? Isn’t there an irony in taking lessons from another powerpoint slide purveyor on the importance of utilising digital effectively? That just delivering content is not enough – you need to screw everything you can out of the environmental possibilities of the channel. Use the conference opportunity, enable the debate, force group work or even, heavens above, facilitate live innovation. Where’s the problem solving? Where’s the experience?  Where’s the ‘practice what you preach’?

Beyond the appropriateness of the style, is is reasonable to assume that whilst we just talk to ourselves we should expect to achieve anything more than incremental improvement? For two days, digital pharma spoke to digital pharma, partly about how behind digital pharma (still) is. As an industry, how can we expect to learn from and catch up with other industries if we only talk amongst ourselves? Conferences like this should be pulling in seriously capable talent from outside our arena, allowing us to see bleeding edge digital work from the whole space, not just an inward look at our keen but clearly toddling sector.

But regardless of who they are, whilst people are up on stage. A small wish for next year would be to rise above the speaker-bashing-by-tweet mid presentation. It’s Prickville. Why not go the whole hog and draw a cock and balls on the blackboard? These are too important times to allow the Twitter tits to lowest-common-denominator-heckle. If you disagree, or are bored, then grow some nuts and get involved. Or sit still and behave – the usual rules of polite convention apply. Don’t hide behind the little blue bird – its anonymity is not an excuse for a lack of respect.

I have seen digital communities develop in the hospitality sector for years now, as part of a team running what the guardian considered to be one the UKs top 5 pop up restaurants. It’s really interesting to watch this grass roots digitally enabled community grow and develop, and contrast it to our world. In the pop up restaurant world the early days saw a few leaders act and encourage, keen to co-create, eager to share, but most of all drag everyone in, regardless. Those that did, shared. Self imposed authority was questioned, ego was mocked, and the community self-policed, valuing development of the movement over sales, fame and self promotion. It felt almost liberal. In the healthcare world that community is a punch line, a sound bite. Is the community thats discussed in digital health really a collection of the self interested? I think we should take a good hard look and fear becoming at most a collusion for profit, at least egomania united in sycophancy.

Alongside our visit to the conference, we have been involved in the judging, entries and ceremony of the PM Digital Awards, picking up 5 across the group last night.

The awards have provided us with view of what is seen as worthwhile, what’s valued. ROI is front of mind and look and feel is pretty central. Would it be healthy to seek an evolution to the night – seems fitting for digital surely? Both the ‘established’ format and traditional black tie event are crying out for change. It left me reaching for some interactivity, some alternative approach that differentiated the space we are in.

Most importantly, surely we should demand that these digital events challenge our expectation. I hope we strive to avoid corporate safety, for the benefit of the digital community and look to other areas to really engender change and progression.


PM Society Digital Media Awards

Awesome news for all of us here. As I type I know Jas and the team are hitting it pretty hard in some city club, no doubt buying vodka by the bottle, and refusing mixers with total abandon.

The PM Society Digital Media Awards hosted by Hugh Dennis and held at the civilised Brewery by London Wall kicked off at 6pm this evening.

Having headed off home due to early work stuff (1x procurement 8.30 and 1 x malaysian trip),we rounded the evening off at mine and sensible soft drink. As usual with late London do’s I have the pleasure of Busby as a non-paying B&B guest.

The results were great recognition for a stack of  hard work alongside a fantastic set of progressive clients. Thankfully the categories are short and succinct, the foods well up on any other event (meringue shard excluded!) and it’s a really nice compact affair.

Clearly a proportion of the digital/social media crowd failed to appreciate the community showing a distinct lack of enthusiasm for clapping and supporting entries and winners which did  dampen the joy a little we all had a riotous time. I hope this can change when people realise that these are early days and there is no point in turning up, wearing square glasses and pretending you are too bleeding edge to champion a rigorous judging process and a desire for progress.

In terms of results, both Hive and Ebee had a great night – 2 tables surrounded by new and old friends.  Awards were won in their plenty. Across the two companies we take back to Soho;

  • WIN – Best Self directed digital selling tool
  • WIN – Craft award for film and animation
  • HIGHLY COMMENDATION – HCP educational programme award
  • COMMENDATION –  Digital solution for congress/symposium

To top it all Ebee’s amazing Gemma T stomped home with the DIGITAL PROJECT MANAGER award making us hugely proud.for me the best of all awards – one celebrating good, clever, dedicated talent.

A great night (that no doubt is still going on). As always thanks to Neil, Vivien and Rachel and the entire team for a great night.


From Lab Rat to busy Bee

When I finished studying almost a year and a half ago I really didn’t (and still don’t…) know what I wanted to be when I grew up. I did, however, know a couple of things. Firstly, I really like science, it’s interesting and fun, it’s always changing and I like talking about it. Secondly, I don’t like working in labs. Armed with this knowledge and thrust into the big wide world, I did what any normal young person would do, I avoided the issue. I spent six months skiing and washing dishes in the Alps. It was great fun, but apart from some interesting experiments with acid-based cleaning products and the soles of my shoes, didn’t really fulfill my desire to talk about science.

I came home with a drive to find a career that would let me indulge my passion for science and to share it with others. Unfortunately, apart from suggesting becoming a teacher, this seems to be an area that most careers advisors will draw a blank on (interestingly, this lack of awareness of healthcare communications as a graduate career has, of course, become more important to Hive as the agency has continued to grow). It was lucky then, that a couple of my good friends, one of them being Hive’s very own Clare Ross, had already discovered the world of healthcare communications and were on hand to give me a bit prodding in that direction. A couple of interviews and a trip around the office later and I was sold, this was where I wanted to be.

The only trouble with being an out-and-out scientist moving to work in the advertising business is the fact that now I have to learn to be able to discuss ideas such as a ‘Brand Essence’ and ‘Look-and-Feel’ that are, for me at least, a little less tangible than say, the structure of DNA. However, that is one of the greatest things about Hive, the people, always willing to lend a hand to help out a fellow Bee. So, despite being compared to Jas’s 7-year old son and occasionally (apparently) sporting drawn-on facial hair, I know I am just where I want to be, surrounded by other enthusiastic scientists, working together to translate that enthusiasm into results for patients.


Marketing motherhood

Heading back from a meeting and listening to Woman’s hour the acidly critical Hollie McNish cut through the chatter with a poem entitled Marketing Motherhood.

It’s not often that poetry smacks you in the face, seeks an ethical and moral review on your activities. Not since Pam Ayers Battery Hen has something felt this powerful (I was 7 and midst egg mayonaise sandwich).

I chucked this at a group of us last night to discuss in place of a training session on the Value Profit Chain. The crowd were mixed from the ‘it’s just not that simple crowd’ to the ‘our duty is to provide value not just proliferate useless products’.

We do market products to people often in crisis. But are we the target of this poem? It’s important for all of us to be able to hold our head high. I think that consumerism relies on creating needs that aren’t often real needs but manufactured wants. But that this categorisation often differs by person and it much more complicated than the puppet paranoid would have us believe. In this poem the mum sits centre of a manipulative environment, powerless and stupid. Whilst the corporates sit dangling the bright and shiny like fisherman at a trout farm. I am not sure that I am quite to this level of paternalism, or to this confidence in the simplicity of this situation. The mothers I have market researched have all been a little more street wise than this. Capable of identifying commercialism and opportunism. Understanding and rationalising their sometime irrational need for more into a bucket of first time mum stock piling? Or to a reaction to the basic human need to prepared pre chaos. In a capitalist world this means buying stuff, often irrelevant stuff. But acting on impulse.

This cynicism has to be answered by us as individuals. For me it means basing everything we do on a tangible human need, not just a superficial fear driven want. Am I naive? Basing what we do and how we drive genuine value, and maintaining consumer partnership at our core allows me to pass a personal test.

An interesting discussion prompted by creativity and passion.