Hive Health

This week I have been heading a couple of categories of the Communiqué awards. An honour and delight to sit, chair and discuss such talent. Midst one entry discussion we got deep into the different approaches we take on how we view our audience. Are ‘they’ our targets, inert fodder for campaigns and as such need protecting by our paternalism, or  do we feel that they are intelligent enough to spot a ruse, and sit alongside in the quest for better health.

I can’t get into specific on the category or the entry but the room was divided. I feel we could learn a lot from the ad man exceptional; David Ogilvy.  Ogilvy was passionate, to the point of dangerous, when he encountered agency folk who felt that the divide between us (marketers) and them (consumers) was huge. Terms like ‘punter’ were banned and a deep level of respect was insisted upon. In his mind our target audience were people to respect and cherish not dumb down and patronise.  “The consumer is not a moron, she is your wife.” -David Ogilvy, Elements of Advertising. Published in 1983 sums it up for me.

Horst Faas, a two-time Pulitzer Prize-winning war photographer who later was editor of The Associated Press staff in Saigon, died on Thursday in Munich. He was 79. If you are a fan of photography, communication and visual talent this should give cause to pause and reflect on a human being who nailed  audience respect better than anyone. Whether that be New York Times readers havig breakfast or Communist insurgents featured in the haunting photographs of the Vietnam War he never presumed to protect or provide anything but the naked reality of the situations he saw.

If you are unfamiliar with his work, he is responsible so many of the images we have of  the horrors of war. He managed the transition from field to office as Editor if AP without compromising his desire  to educate and inform.  “I don’t think we influenced the war at any time,” he said in 1997. “I don’t think we helped to win it or helped to lose it. We didn’t work on the outcome of the war.” Making photographs about the suffering and horror of war, he said, is simply better than not making them. Such talent balanced with such pragmatism.

Slowly getting there with the new office. Lawyers mostly playing golf, and delaying us somewhat - eating into our  precious contingency timing.

It’s looking like we should be able to seat 94 maximum which should be fantastic in terms of getting us settled for the next few years. We will kick off with 20 or so less desks than this. Freeing us up to consider new spaces and fun stuff for the teams across Hive, Ebee and Pollen, and give us some space to consider new offers the group can provide to existing and new clients.

In the early days when we had space at Linen Hall (2008 – 2009) and here at National House (2009 – 2012) we threw the door open to anyone who wanted space, it was a great ways of meeting new people who wanted a  place to play whilst setting up businesses or  doing something cool. I hope that we can return to this as it certainly led to better work from me, and a richer set of suggestions and approaches  for my clients. It was immensely fresh to sit and discuss challenges with cartoonists,  illustrators, novelists  all of whom healthcare was a personal rather than professional thing.

I have been immersed with floor boxes, desk layouts and meeting anatomy, and planning the  all illusive but achievable in-house pub for us. This was sent to me by some interested parties, pretty cool eh?  More to follow. The Social guys here are planning a launch party. Shout if you want to come.

This weekend, one of my housemates insisted I read the reviews for Veet for men on Amazon. How he came across these is something that I will never ask and am trying to block from my mind. After reading them (once I’d finished all the crying and hiccupping that embarrassingly for me come with being particularly amused) it really made me think about how differently men and women read and act on instructions and how this may impact on the way they take medicine.

With this in mind, I looked up a woman’s review for standard Veet (for those of you that have never heard of it, it’s a feminine hair removal cream which has seemingly now decided to tackle the “metrosexual” market). The review went pretty much as one would expect:

“It’s good, worked well, the first time I tried it I worried about leaving it on too long as it says 3-6 mins. It took slightly more than 3 mins for it to work and I was worried that I was too slow when taking it off but it was ok. Sometimes it didn’t take off all the hair but that may have been because i didnt leave it on long enough…”

So this lady had read the instructions, cautiously adhered to the guidelines and been worried that even by straying slightly from the recommendations,  she may suffer the potential ill-effects highlighted.

The men’s reviews demonstrated an entirely different approach to following the instructions; I have sampled three reviews below:

“Being a loose cannon who does not play by the rules the first thing I did was ignore the warning and smear this all over my knob and bollocks. The bollocks I knew and loved are gone now. In their place is a maroon coloured bag of agony which sends stabs of pain up my body every time it grazes against my thigh or an article of clothing. I am suffering so that you don’t have to. Heed my lesson. DO NOT PUT ON KNOB AND BOLLOCKS.
(I am giving this product a 5 because despite the fact that I think my bollocks might fall off, they are now completely hairless.)”

“I like the clean shaven look down in my gentleman’s log cabin, so for the past few years I’ve used a shaver. However the hair keeps growing back which means every 6 months I have to spend 20 minutes trimming again. As I’m sure you’ve realise this is valuable time I cannot waste. So I decided to get to the root of the problem and purchased this product.
Probably the first thing you will notice after using this product is the pain. Although as a man I lack the required experience, I’m going to estimate that using this product is at least eleven times more painful than childbirth.
Imagine sticking a rusty razor blade into your favourite eye, before tying your hands behind your back. Then imagine that you use the entrenched razor blade to slice open a raw onion. All the while being butt naked. This product is slightly more painful than that.
However if we ignore the blinding, crippling and debilitating pain I should point out that this product is remarkably effective. Before, all manner of organisms great and small lived down there, now nothing can grow; not even on a cellular level. Sadly this includes my genitalia; I’ve spent the last four hours staring fixedly at Carol Vorderman’s arse, all to no avail. My tinkywinkleton hasn’t even so much as perked up, so if my review seems a bit harsh, it’s only because I wanted children.”

“Although I understood the part about ‘intimate use’ I could not find anything about this not being for nose or ear hair. I get fed up with constantly cutting myself whilst trying to cut my ear and nose hair with a pair of Kitchen Scissors, so I decided that this product would work for me. I rubbed it up into my nostrils and around the outside of my ears. Very soon the burn started and trust me it really makes your eyes water. Probably more that if it was on your knob or bollocks like the other reviewer did. If your eyes do water, make sure the product is not on your hands when you go to wipe your eyes as this product also removes eyelashes and eyebrows and makes your eyes water even more. I look like I have been put on a sunbed for too long and people keep asking me why I am crying. Still, a good product which does what it says”

The first two exhibited a flagrant disregard for the recommendations whilst the third’s interpretation of these was questionable to say the least.

What needed to be done in the instruction leaflet to avoid their gung-ho attitude towards “intimate use”? Should there be an Orwellian voice triggered on opening the pack that repeats “not for use on your knob and bollocks” (just to avoid any misinterpretation about “intimate use”) until the tube is safely replaced? Neon sign? Or would making the tone of the instructions different suffice?

We do currently consider typical patient types within each therapy area, ensuring that tactical plans take into account age, ethnic backgrounds, socio-economic status, concomitant conditions etc. but should we start adjusting language to compensate for a difference in gender-related interpretation. Could we improve compliance and correct self-administration of medicines by tailoring communications by gender (in non-gender specific therapy areas)?  Judging from those reviews, tailored instructions may avoid any unpleasant surprises.

Just spent a very interesting afternoon at an APG event entitled ‘What do you do to win, when you can’t afford to lose’. An excellent panel guided us through (to a greater or lesser degree) their thoughts on strategy and what it takes to devise a plan. Present were General Sir Mike Jackson GCB, CBE, DSO, DL, Dave Droga, from Droga 5, Alastair Campbell, who we all know, and Jeremy Gilley, the founder of Peace One Day.

What was apparent was that all of them had an inert fear of losing, so winning really was the only option available and although it wasn’t really a ‘winner take all’ extravaganza, I thought that on balance the General came out on top, if for no other reason that he taught all their present the excellent expression ‘rot you up’! (As in those dirty rotters trying to trip you up, or at least that was my outtake.)

Evident from all those on the panel was that there really isn’t any magic solution to devising strategy and in fact those long, sometimes lonely hours we spend churning stuff around is all par for the course. It requires passion, energy and the endless questions of why and what if, but there’s no escaping the fact that it can take time – as the General put it, it’s about ‘thinking long and thinking big’.

In my mind it was refreshing to have a few pre-conceived thoughts I had, smashed. Who would have thought that a soldier would have been talking about doing things differently (and embracing Russians!) and a creative director talking about everything we do having to have a purpose (as opposed to just looking good). But I guess this is what has separated them out and allowed them to get to the top of their respective trees – the fact that they don’t just follow the norm and try and find alternative ways to engage – whether that be physically or from an emotional connection point of view.

More from APF Worlds collide here and here.