S&M
I plumbed new depths of ‘trusted partner’ yesterday. I grabbed a quick lunch with a client prior to having wash up and 2010 planning meeting on a big web project we have just launched. The poor chap had managed to chuck himself down a frozen hill badly fracturing a shoulder and near breaking a wrist. MRIs and many specialists later he finds himself trussed up and pretty incapable.
Lunch saw him in great pain, choosing a suitable starter (queen scallops), and then moving on to sausage and mash. No problems on the starter – ideal for the one armed. His main forced us to new levels of agency / client partnership when I had to cut up his food into bite sized pieces.
His brief to cut up into 3 pieces, was soon taken although those cut into 4 pieces proved much more elegant – a classic example of delivering beyond expectations.
It made me think of a section of a recent online procurement RFI that asked us “what additional non-billable services have we offered clients”. I shall upload this perfect example next time.
Honey Bee said (January 26th, 2010 at 9:21am)
Loving this… – was it just vertical cuts or did he specify a longitudinal incision as well?
Tim Scorer said (January 26th, 2010 at 9:33am)
I was left to make this vital decision on my own!
The Client said (February 5th, 2010 at 4:19pm)
Without doubt a great example of a ‘trust based’ client/ agency relationship! And everything cut up with a smile!!
‘HIVE- Beeing there when you need them!’