Around the table sat a social media planner, product designer and a sociologist. Our conversation focused on developing anything to be better than it was . Those ‘things’ that make your competitors spit blood and wish they had made it themselves. I use ‘things’ here as it helps with knitting us together somewhat. Although widgets, products, research papers and communications all seem dead far way from each other our worlds link closely when you need to produce something that connects.

Interestingly what the sociologist called participant observation – which in her field mostly seemed to cover deviant behaviour, the product designer knew as a consumer closeness, and I and the social media planner knew as planning. All involve long periods of either following, viewing and recording interactions with other players, structures or items. It’s all about intimate familiarity with someone and often something. We all seek to view, with permission and learn from it.

The social media planner and I looked on with interest; this approach is something we know really well. We scoffed at the pomposity of the terminology. Participant observation total toss. Surely this is exactly what we do?  Having opened my mouth way before engaging brain. It turns out (most obviously) now that the world of participant observation is pretty old, whilst us lot in advertising hark to Berbach in the 1950s and the rise of planning. Our Sociologist colleagues top trump us with their Bernbach equivalent – the Persian anthropologist Abu Rayhan al-biruni who was collating people patterns in order to solve problems a little further back in 973-1048.

The product designer, seeing me floored with historical accuracy, decided to fill me in with the history of ”industrial design” and the birth in the early 1900s of industrialised consumer products. I sat fascinated (but pretending to be bored) at the world of Deutscher Werkbund, founded in 1907 to establish a partnership between product manufacturers and design professionals to improve the competitiveness of German companies in global markets. It’s apparently this that built the foundation for German user centric design and creativity and placed them on a competitive footing with England and the United States.

Finding myself between established audience centric disciplines. I sought the bleeding edge with the social media planner – an online anthropologist. Her faculty of genius came mostly with names like Wolfsninjaw536, and most notably from a insightnip546 and were at the early days of defining the discipline. Just like the days when Madison Avenue was split between Bill Berbach and ‘the depth boys’ and Rosser Reeves who ran the Ted Bates agency and fronted the ‘find a USP and repeat it loads’ clan. More can be read about this in this brilliant BBC film and article. Her world was splitting into factions all trying to distill a client sellable truth, in a chaotically mobile landscape.

Whats does this all mean? That techniques of all of us are useful to all of us? That terminological transparency would help us all? Perhaps – but simply for me it that what we know to be useful is more often that not being used and bettered by many other disciplines.

A fascinating lunch with a pretty academic discussion and loads of overlap at the least.  A new group of people to borrow stuff for the problems we tackle day to day at the most.

To help solve this problem, Physicians Office Resource (POR), a trusted digital and print resource for over 360,000 US physicians, has launched a new site: PharmaCONNECT. It allows pharmaceutical brands to actively engage the right healthcare professionals, at a convenient time and in a trusted context. The site offers physicians and pharma companies a place to connect in real time or by appointment, in a product agnostic or neutral environment.

By giving digital space (impressions) to pharma brands for free, PharmaCONNECT only charges for successful, active engagements. Active engagements are the types of interactions that can truly impact on prescription decisions, such as a healthcare professional scheduling a rep visit through the POR site, getting eDetailed, clicking to chat with a rep, or a variety of other engagement options.

PharmaCONNECT hopes to create a space where healthcare professionals can have meaningful and measurable engagement that will help pharma companies to get their message across.  The site will also include a resource section and a frequently asked questions page. The site works on the Android and iOS platforms while mobile apps are in development, including a click-to-call feature for iPhone, so healthcare professionals can connect to a rep right away.

Since its launch at the start of this month Novartis, Genentech, Abbott, Bayer Schering, AstraZeneca, BMS, Roche, Pfizer and Boehringer Ingelheim have all already established a multiple brand presence, and POR claims to have 15 to 20 other pharma companies set to join by end of the year.

PharmaCONNECT is currently only operating in the US; it will be interesting to see if it expands globally, and if pharma companies continue to embrace this new platform.

That’s how I felt after 2 hours hearing from the gurus of Facebook and Google. They have changed our world and they will continue to do so. Search and social media. Without them brands and their web-presence are increasingly irrelevant.

Facebook’s mission is to give people the power to share and make the world more open and connected.

The power of this mission is extraordinary. The passion of those that work there is contagious. There are 400 million active users. Returning regularly. Sharing their favourite things with those they know.  Did you know that your propensity to click on an article or join a group if you know that one of your friends has, is multiplied around 80 times? The joy of “Your friend likes this”. And it’s free! Community networks and social media are more enormous and more powerful than any media that has gone before. Social media can turn a marketing monologue into a consumer dialogue. It can give a brand talkability, shareability. Ignore it and miss out.

Google = Search.

A concept that the global population is very used to. But, the future of search is making the past look antiquated. It’s mobile and almost human in nature reflecting voice, eyes, skin and location by using speaker, camera, touch-screen and GPS to replace the Google search bar.

“Not being top of search in Google is like the modern day equivalent of being out of stock.”  This comment came from one of the most senior marketers at one of the top pharmaceutical companies. And it really stuck in my mind. How often has search been the last thing on the list?

So what can we learn from all this? A lot. Search and Social Media – If no one can find your brand and no one likes your brand, your brand has a problem. But on the plus side, the opportunities these create are endless. Thank you Google and Facebook for changing the world and making it a better and more connected place.

I can understand this portrayal of what we do as airy-fairy-nonsense. Last night I tried to explain branding to our old IT guy Tony, who errs on the side of functional to say the least.  He just wasn’t convinced. Despite wearing Nike, carrying blackberry, and swearing by Persil, outside The Blue Posts it became apparent that I was never going to convince him on any decision making other that rational. It was the source of some frustration and much cider. But then he loves Carling because its tastes better than any other lager. (A belief I am still staggered by)

Returning to the bankers, it’s possible the view of the man in the (city) street is of the Gucci loafer wearing, Hoxton types, designing for an hour a day in-between their table fussball games that they really object to. I think also it’s the thought of a group of individuals earning  ”footballer wages” (sic), miles always from any market forces that further angered these guys. These guys just didn’t get what it’s all for. Yet when you speak to them about ads – these seem to be a result of some higher power – that clearly has never been near to a fussball tournament or infantile hand shake.

We need to dissect the elements of creativity, how a piece works, which elements are working  which need work. Assessing ideas requires words borrowed from an emotive/artistic dictionary. Which is why a collection of (daft) terms surrounds us and why often this collection of terms makes very little sense to the un-initiated.  We are immersed in tone, value, emotion, function, all elements of an idea that does something to its viewers. Perhaps this is “not the sort of thing anyone believes for a nanosecond in the real world”. but it’s a reality of our life we need the words to do the job.  I have a feeling that these are totally important to us, it’s their public outings that tend to persuade non – industry bods that what we do is just nonsense. Looking around the 5,000 member Facebook group – “Don’t tell my mum I’m in advertising – she thinks I play piano in a brothel” perhaps sums it up. A good indication of the shame those in our industry feel. Perhaps?  Perhaps not?

Why we shy away from just telling it like it is I don’t really know. Basically all that stuff we talk is for one real aim – to better connect in some way with an audience. The creation of an idea is about savings, it’s budgetary. Really it is.  Whether you are a planner, creative or suit, the business is about efficiency. We just seem reticent to tell others that by doing it this way we connect cheaper. We find ways of developing  relationships with audiences and brands that would otherwise cost more. Agree or disagree, I am not sure why the industry continues to be scared of this – hire us we will save you money seems a blinding recessionary position.

Simple as that.

Ps. No rhyming slang has been used in this blog.

Lunch saw him in great pain, choosing a suitable starter (queen scallops), and then moving on to sausage and mash. No problems on the starter – ideal for the one armed. His main forced us to new levels of agency / client partnership when I had to cut up his food into bite sized pieces.

His brief to cut up into 3 pieces, was soon taken although those cut into 4 pieces proved much more elegant – a classic example of delivering beyond expectations.

It made me think of a section of a recent online procurement RFI that asked us “what additional non-billable services have we offered clients”.  I shall upload this perfect example next time.

In is woolliest form prosumption is useful when we are developing materials for a sub group of consumers when you just can’t follow the traditional; write/art direct/code/build, test, review and rebuild approach. Whether than be for time or budget reasons.

Prosumption is the mixing of  consumer and the producer to produce a new hybrid – the Prosumer. In what (another new word for me this week) I now know to be a portmanteau – a blend of two words and their meaning.

Reading around what I thought was a new internet thing. I find it’s almost as old as Ian, and much older than I am. In 1972, Marshall McLuhan and Barrington Nevitt suggested that technology would drive the consumer to become a producer (‘democratisation of media’ -  I hear Gemma (AD at AMV) shout). In the 1980 book, the term was coined by a futurologist named  Alvin Toffler who predicted this coming together.

The approach results in individuals working together blurring the barriers, between need for something and capability to provide it.

The conclusion of much of this work is that once mass market saturation and standardisation have brought us all happi(ish)ness, the market evolves  to initiate a process of mass customization. Giving consumers exactly what’s wanted with the assumption that this delivers a risk free relationship and a guaranteed happy customer.

Pretty interesting? It does make you think that once we all have perfectly tailored good, where will we go next? Ultimate rebellion should see us go full circle and start buying goods at George at ASDA perhaps?

Anyway fairly standardised fingers are crossed here. We hear Wednesday this week.

PS. I am really trying to avoid puns in headlines. Really sorry.

In the less busy days of early last year I grabbed every order of paper, pens, and flipcharts as an indication that we were growing like mad. In the more recent days we all order from our desktops preventing me from any clear sign of growth. Alas I am only left with the P&L and feel from the office on our progress!

My paper guys of choice were Viking – always on time, always in stock, cheap as any and returns were near effortless. A valued if commoditised supplier, products that did what they did and communication that focused on stock lines and deals.

Then out of the blue came an email from Nigel, Viking’s Online Community Manager with an invite to climb aboard a platform on which all of their customers interact, discuss and share ideas on how they and the stationery industry as a whole can get better.

Like most I haven’t aired everything I have felt on stationery. Starting up has been a busy time and stationery although important is pretty low down the list (except when we run out of recycled laser paper during a pitch). Items on this website – span recommendations for ‘Start-up’ kits for new businesses, conference packages, more automatic ordering systems and alternative approaches to pricing.

Kicking these ideas into the business is a team of back office ‘Idealists’ whose job is to investigate the most popular ideas and report back on them on the site and I hope push them into the business.

For a supplier of commodities I thought this was at least a progressive move, a potential pragmatic source of innovation and at most a potential brilliant business driver. See what you think here.

A year on the opportunity arrives. We are proud to have been an intrinsic part of the launch of alli, a landmark pharmacy launch and arguably the most successful pharmacy switch ever. What is so important about alli is that the consultation is a critical part of the offer – more interaction than transaction. It’s a launch that emphasises pharmacy’s shift from a provider of products to an enabler of positive behavioural change. With alli, pharmacists must outline the personal commitment essential to weight loss, help consumers understand their responsibilities and manage their expectations.

To date both pharmacy and consumers have embraced this brand wholeheartedly. GSK have invested heavily in training and pharmacy have enrolled for that training at an unprecedented rate. It feels that this is the switch pharmacy are really going to get behind, proving once and for all that broader access to treatments is good for manufacturers, good for pharmacy, and most importantly good for us all.

Time will tell…

Sermo

The Sermo community has had a few tests over the last 8 months or so – each time with naysayers being promptly being put into place by the community. From my old politics days – it was one of the fundamentals of sovereignty that a state provides for its members during peace time and expects those members to look after it when under attack. Perhaps this tenant of nation state theory can be stretched online? I hope so – it make 3 years of my life less of a waste of time!

Initially pharma’s role in this community was seen as something to be defended against. CEO and founder of Sermo Daniel Palestrant stated in an interview with (the ridiculously named) New Paradigm; “As a doctor I thought that other doctors were tired with interacting with Pharma…then we started having more and more members of the community saying, “Hey, where’s Pharma… why aren’t they in the system?”.

Sermo sought further input asking – “Do we want Pharma in here? The result – between 60% – 80% of the community felt a need for Pharma involvement somehow.” This feedback has been taken to heart and given rise to a recent announcement a partnership with Pfizer. Reading this made me feel warm about the benefits of online communities and the requirement physicians have for us lot to be involved.

Now I am part of our own agency, I feel I can stand back with a little more authority and give thought to this mantra.

The idea that what I do during the ‘day job’ is very different to who I am on the weekend, is one I have at times aspired to but never really succeeded at. I find it impossible not to be worried at home by worrying office stuff, or for a successful workday not to give me the foundation for a great evening out with my mates. Thus far the flick of the switch on the No. 38 to Angel has eluded me.

The strongest and best relationships we have are ones where we allow ourselves to be human, working alongside other humans, who worry, laugh, err and create… whether that’s at home discussing broad beans or striving for patient-integrated Rx strategy.

Being ourselves and keeping it personal was built into the agency culture from our earliest plans. The business side made Barclays happy and ensured we had rigour and efficiency. But by valuing personality we don’t break people down and rebuild them the ‘hive’ way, or force a process on a relationship. All actors are free to contribute ‘their’ way adding to what we are as an organisation.

What we want most is for people to say that we understand them at a personal level: what they want, where they plan to be, what they love, what they don’t – not just the business of the brand, political situation and process.

Because of this our business could never be anything other than personal.